VTEX Hyundai Ahmedabad
Legal

Privacy Policy

This policy explains what personal information VTEX Hyundai Ahmedabad collects through this website, why we collect it, and the choices you have.

Last updated: September 10, 2026

1. Introduction

VTEX Hyundai Ahmedabad ("VTEX Hyundai," "we," "us," or "our") operates this website (the "Site") as an authorised Hyundai dealership for sales, service and genuine spares in Ahmedabad, Gandhinagar and surrounding regions. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit the Site, submit an enquiry, book a test drive or service, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Site.

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly — such as your name, phone number, email address, city and any message or preferences you share when you submit an enquiry, book a test drive, request a service appointment, ask for an offer, or contact us via WhatsApp, phone or email.
  • Vehicle and preference details — such as the model you are interested in, preferred variant, exchange (True Value) vehicle details, or preferred date/time for a test drive or service, where you choose to share these.
  • Information collected automatically — such as your IP address, browser type, device type, pages visited, time spent on the Site and referring website, collected through standard web server logs and, where enabled, analytics tools.
  • Cookies and similar technologies — as described in Section 4 below.

We do not knowingly collect sensitive personal information such as financial account details, government ID numbers or payment card information through this Site.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the information, quote or offer you requested;
  • Schedule and confirm test drives, service appointments and vehicle deliveries;
  • Contact you by phone call, SMS, WhatsApp or email regarding your enquiry, booking or after-sales follow-up;
  • Share relevant offers, new model launches and promotional communication, where you have consented to receive these;
  • Improve our Site, our showroom experience and our service quality;
  • Maintain records for warranty, insurance renewal and statutory or regulatory purposes; and
  • Detect, prevent and address technical issues, fraud or misuse of the Site.

4. Cookies & Tracking Technologies

The Site may use cookies and similar tracking technologies (such as web analytics scripts) to remember your preferences, understand how visitors use the Site, and measure the performance of our pages and offers. You can choose to disable cookies through your browser settings; however, some parts of the Site may not function as intended if you do so.

5. Sharing of Information

We do not sell your personal information. We may share information collected through the Site with:

  • Our internal sales, service and customer relationship teams, to action your enquiry or booking;
  • Hyundai Motor India Limited or its authorised systems, where required for warranty registration, recalls, or manufacturer-run offers and surveys;
  • Trusted third-party service providers who help us operate the Site or communicate with you, such as email/SMS/WhatsApp delivery providers, strictly to carry out the services they provide to us; and
  • Government or regulatory authorities, where required by applicable law, court order, or to protect our legal rights.

Any third party that processes your information on our behalf is required to keep it confidential and use it only for the purpose we specify.

6. Data Storage & Security

We take reasonable administrative and technical measures to protect the personal information we collect from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy — including responding to your enquiry, completing a booking, honouring warranty or statutory obligations, and maintaining business records — after which it is deleted or anonymised, unless a longer retention period is required by law.

8. Your Rights & Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

  • Ask us what personal information we hold about you and request a copy of it;
  • Ask us to correct inaccurate or incomplete information;
  • Ask us to delete your personal information, subject to any legal or contractual obligation to retain it;
  • Withdraw consent to receive marketing calls, SMS or WhatsApp messages at any time; and
  • Raise a complaint with us regarding how your information is handled.

To exercise any of these rights, please reach out using the contact details in Section 12.

10. Children's Privacy

This Site is intended for individuals who are at least 18 years old and eligible to purchase a vehicle or book a test drive. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at: